At Prime Hardware Pro, we work to get your tools and hardware to you as quickly and reliably as possible. This Shipping Policy explains how we process and deliver orders placed through https://primehardwarepro.com.
1. Shipping Destinations
Prime Hardware Pro ships products to customers in the United States and internationally, subject to product availability and any applicable shipping restrictions.
Available shipping options and destinations may vary depending on the product and delivery address.
2. Order Processing
Orders are generally processed as quickly as possible after they are placed.
Processing times may vary depending on product availability, order volume, payment verification, weekends, holidays, and other circumstances.
Orders may not be processed or shipped on weekends or U.S. federal holidays.
Once your order has been processed and shipped, you will receive available shipping or tracking information where applicable.
3. United States Shipping
For orders shipped within the United States, delivery typically takes approximately:
1–3 business days
This is an estimated delivery timeframe and is not a guaranteed delivery date unless specifically stated otherwise during checkout.
Actual delivery times may vary depending on the destination, shipping carrier, product availability, weather, holidays, and other circumstances outside our reasonable control.
4. International Shipping
For orders shipped outside the United States, delivery typically takes approximately:
2–14 business days
International delivery times can vary significantly depending on the destination country, customs processing, local postal or courier services, holidays, weather, and other factors.
The estimated timeframe does not include unexpected customs delays.
5. Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may vary based on:
- Delivery location
- Package size and weight
- Number of products ordered
- Shipping method selected
- International destination
- Other carrier-related factors
Any applicable shipping charges will be your responsibility unless otherwise stated.
6. International Duties, Taxes, and Customs Charges
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the customer.
Prime Hardware Pro does not control the customs policies, taxes, duties, or fees imposed by foreign governments or customs authorities.
Customers are responsible for understanding and complying with the import requirements applicable to their destination.
7. Tracking Information
When tracking information is available, it may be provided to you after your order has shipped.
Tracking information may take some time to become active after an order is handed to the shipping carrier.
Once tracking information has been provided, you may use the carrier’s tracking system to monitor your shipment.
8. Shipping Delays
While we work to meet the estimated delivery times listed above, delays can occasionally occur.
Prime Hardware Pro is not responsible for shipping delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Customs processing
- Holidays
- Transportation disruptions
- Incorrect or incomplete shipping addresses
- Supply-chain disruptions
- Government restrictions
- Other unforeseen circumstances
If your shipment is delayed, please contact us at info@primehardwarepro.com, and we will make reasonable efforts to assist you.
9. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you discover that you entered an incorrect shipping address, please contact us as soon as possible at info@primehardwarepro.com.
We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
10. Lost, Stolen, or Missing Packages
If your tracking information indicates that a package was delivered but you cannot locate it, we recommend first checking around your delivery location and contacting other members of your household or building management who may have received the package.
You may also contact the applicable shipping carrier for additional information.
If you believe your package has been lost or there is another delivery issue, please contact us at info@primehardwarepro.com so we can review the situation.
For international shipments, customers may also need to work directly with the applicable local carrier or customs authority.
11. Damaged Packages
If your order arrives visibly damaged, please document the damage and contact Prime Hardware Pro as soon as reasonably possible.
We may request photographs of the package, shipping label, packaging materials, and damaged product to help us investigate the issue.
Please retain the original packaging until the matter has been resolved.
For more information about damaged or defective products, please review our Return & Refund Policy.
12. Split Shipments
Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
13. Shipping Restrictions
Certain products may be subject to shipping restrictions based on their characteristics, destination, carrier requirements, or applicable laws and regulations.
If we are unable to ship a particular product to your selected destination, we may cancel the affected portion of the order and provide an applicable refund.
14. Delivery Estimates
All delivery timeframes provided by Prime Hardware Pro are estimates and not guarantees, unless expressly stated otherwise.
Estimated delivery times begin after the applicable order processing period and may vary based on circumstances outside our control.
For the most accurate estimate available for your order, please refer to the shipping information presented during checkout.
15. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us:
Prime Hardware Pro
Austin, Texas, USA
Email: info@primehardwarepro.com
Website: https://primehardwarepro.com
When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.