Prime Hardware Pro (“Prime Hardware Pro,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through https://primehardwarepro.com (the “Website”).

This Privacy Policy explains what information we may collect, how we use and share it, how we protect it, and the choices you may have regarding your personal information.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you use our Website.

Information You Provide to Us

Depending on how you interact with Prime Hardware Pro, we may collect:

  • Your name
  • Billing and shipping addresses
  • Email address
  • Telephone number
  • Account login information, if you create an account
  • Information associated with your orders and purchases
  • Payment and transaction information
  • Information you provide when contacting customer service
  • Information you provide when submitting product reviews, feedback, or other communications
  • Information you provide when subscribing to newsletters, promotional communications, or other marketing messages

We do not need you to provide all of this information in every interaction. The information collected depends on what you do on the Website.

Payment Information

When you make a purchase, payment information may be processed by third-party payment processors or other service providers that help us securely process transactions.

Prime Hardware Pro may receive information about your transaction, such as payment status, transaction identifiers, and limited payment details necessary to complete or manage your order.

We do not intend to store complete payment card numbers on our own systems when payment processing is handled by a third-party payment provider.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Links or buttons clicked
  • Date and time of visits
  • Referring website or webpage
  • General information about how you interact with the Website

This information may be collected through cookies, analytics technologies, server logs, pixels, or similar technologies.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling orders
  • Providing products and services you request
  • Processing payments and transactions
  • Shipping and delivering purchases
  • Communicating with you about your orders
  • Responding to questions, requests, and customer-service inquiries
  • Creating and managing customer accounts
  • Providing order confirmations, shipping updates, and other transactional communications
  • Improving our Website, products, services, and customer experience
  • Understanding how visitors use our Website
  • Detecting, preventing, and investigating fraud, abuse, unauthorized activity, and security incidents
  • Maintaining the security and functionality of our Website
  • Sending marketing or promotional communications where permitted by law and where applicable
  • Complying with legal obligations and enforcing our agreements
  • Protecting the rights, property, and safety of Prime Hardware Pro, our customers, and others

We may also use information for other purposes that are reasonably compatible with the purposes described above or as otherwise permitted by applicable law.

3. Cookies and Similar Technologies

Prime Hardware Pro may use cookies and similar technologies to help operate and improve the Website.

Cookies are small data files stored on your device that can help a website remember information about your visit.

We may use cookies or similar technologies for purposes such as:

  • Keeping the Website functioning properly
  • Remembering preferences
  • Maintaining shopping-cart functionality
  • Understanding Website traffic and usage
  • Improving Website performance
  • Measuring the effectiveness of marketing and advertising
  • Providing relevant content or advertisements, where applicable

Some cookies may be placed by third-party service providers that perform services on our behalf.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

4. How We Share Information

We do not sell your personal information for money.

We may share information with third parties when reasonably necessary to operate our business and provide our products and services.

These parties may include:

Service Providers

We may share information with companies and service providers that help us operate our business, such as providers that assist with:

  • Website hosting and infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Customer service
  • Email communications
  • Marketing and advertising
  • Website analytics
  • Fraud prevention and security
  • Information technology

These service providers may only access or process information as reasonably necessary to perform services for us or as otherwise permitted by applicable law.

Business Transactions

If Prime Hardware Pro is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose information when we believe disclosure is reasonably necessary to:

  • Comply with applicable law, regulation, legal process, subpoena, or court order
  • Protect our rights or property
  • Investigate fraud or security issues
  • Protect the safety of our customers, employees, or others
  • Enforce our terms, policies, or agreements

5. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, products, or platforms.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. Prime Hardware Pro is not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

6. Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications from Prime Hardware Pro, we may use your email address to send you information about products, promotions, special offers, new arrivals, or other company news.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication.

Even if you opt out of promotional communications, we may continue to send you non-promotional communications that are necessary to fulfill an order or provide a service, such as order confirmations, shipping notifications, account notices, or important service-related messages.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we work to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our products and services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

9. Children’s Privacy

Our Website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at info@primehardwarepro.com so that we can take appropriate steps.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request information about how your personal information is collected or used
  • Opt out of certain marketing communications
  • Exercise other privacy rights provided by applicable law

To make a privacy-related request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests. We will process valid requests in accordance with applicable law.

11. Texas Privacy Rights

Prime Hardware Pro is based in Austin, Texas. Certain Texas residents may have privacy rights under applicable Texas law.

Where applicable, eligible Texas consumers may have rights concerning their personal data, which can include rights to access, correct, delete, or obtain a copy of certain personal data, as well as certain rights concerning targeted advertising, sale of personal data, or profiling.

Because privacy rights and legal requirements can depend on factors such as the size and activities of a business and the type of information involved, not every right necessarily applies to every visitor or customer.

If you are a Texas resident and would like to submit a privacy request, contact us at:

Email: info@primehardwarepro.com

We will review and respond to requests in accordance with applicable law.

12. Do Not Track Signals

Some web browsers may transmit “Do Not Track” signals.

Because there is currently no universally accepted standard for responding to such signals, our Website may not respond to Do Not Track signals unless required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Your continued use of the Website after changes are posted constitutes acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Prime Hardware Pro handles personal information, please contact us:

Prime Hardware Pro
Austin, Texas, USA
Email: info@primehardwarepro.com
Website: https://primehardwarepro.com

We will make reasonable efforts to respond to privacy inquiries in a timely manner.