Terms & Conditions - Prime Hardware Pro

Welcome to Prime Hardware Pro. These Terms and Conditions (“Terms”) govern your access to and use of https://primehardwarepro.com (the “Website”) and your purchase of products through the Website.

By accessing or using the Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

Prime Hardware Pro (“Prime Hardware Pro,” “we,” “us,” or “our”) reserves the right to update these Terms at any time. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

1. About Prime Hardware Pro

Prime Hardware Pro is an online retailer based in Austin, Texas, offering power tools and related products, including drills, saws, impact wrenches, cutting tools, combo kits, accessories, and other hardware products.

For questions regarding these Terms or your order, please contact us at:

Prime Hardware Pro
Austin, Texas, USA
Email: info@primehardwarepro.com
Website: https://primehardwarepro.com

2. Eligibility

By using this Website, you represent that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use the Website in accordance with these Terms and applicable laws.

If you are purchasing products on behalf of a business or another organization, you represent that you have authority to bind that organization to these Terms.

3. Website Use

You agree to use the Website only for lawful purposes.

You may not:

Use the Website for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to our systems or accounts.
Interfere with the operation or security of the Website.
Introduce viruses, malware, or other harmful code.
Scrape, copy, reproduce, or exploit Website content without authorization.
Use automated systems to access the Website in a manner that could damage, overload, or interfere with the Website.
Misrepresent your identity or provide false information.
Use the Website in a way that violates applicable federal, state, or local laws.

We reserve the right to suspend or terminate access to the Website if we reasonably believe these Terms have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the Website are accurate.

However, we do not guarantee that all information will always be complete, current, or error-free.

Product images may vary slightly from the actual product because of differences in photography, displays, lighting, packaging, or manufacturer updates.

Manufacturers may also change product specifications, packaging, colors, included accessories, or other product characteristics without prior notice.

If a product you receive materially differs from the product description presented at the time of purchase, please contact us at info@primehardwarepro.com so we can review the issue.

5. Product Availability

Products displayed on the Website are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or that an order will ultimately be accepted.

We reserve the right to limit quantities, discontinue products, or modify product availability at any time.

If we are unable to fulfill an order that you have placed, we may cancel the affected portion of the order and provide an appropriate refund for any amount already charged.

6. Pricing and Taxes

We make reasonable efforts to display accurate product pricing on the Website.

However, pricing errors may occasionally occur. If we discover an error in the price of a product you ordered, we may contact you with the correct price and give you the option to proceed with the purchase at the corrected price or cancel the order.

Unless otherwise stated, applicable taxes, shipping charges, and other fees may be added to your order during checkout.

The final amount payable will be displayed before you complete your purchase, where applicable.

7. Orders

When you place an order through the Website, you are submitting an offer to purchase the products in your order.

An order confirmation or acknowledgment that you receive after placing an order does not necessarily mean that Prime Hardware Pro has accepted the order.

We reserve the right to accept, decline, limit, or cancel any order for legitimate reasons, including:

Product availability
Pricing or listing errors
Suspected fraud or unauthorized activity
Payment issues
Shipping restrictions
Incorrect customer or shipping information
Unusually large or suspicious quantities
Other circumstances affecting our ability to fulfill the order

If we cancel an order after payment has been processed, we will issue a refund for the amount charged for the canceled order or portion thereof.

8. Payment

You agree to provide accurate and complete billing and payment information when placing an order.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction in accordance with its own terms and policies.

We reserve the right to refuse or cancel transactions that appear to be unauthorized, fraudulent, or otherwise suspicious.

9. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes communicated on the Website or during checkout.

Delivery dates and shipping estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Shipping times may be affected by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, holidays, supply shortages, transportation disruptions, or other unforeseen events.

You are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Once an order has been transferred to the applicable shipping carrier, delays caused by the carrier may be outside our control.

10. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, is missing items, or contains a product different from what you ordered, please contact us as soon as reasonably possible at info@primehardwarepro.com.

We may request photographs, order information, packaging details, or other information necessary to investigate the issue.

Depending on the circumstances and applicable policies, we may offer a replacement, refund, or other appropriate resolution.

11. Returns and Refunds

Returns and refunds are subject to our applicable Return & Refund Policy, which may contain additional requirements concerning eligibility, time limits, product condition, return shipping, restocking fees, and refunds.

Before returning a product, customers should review the current Return & Refund Policy and contact Prime Hardware Pro when required.

We reserve the right to refuse returns that do not satisfy applicable return requirements.

Nothing in these Terms limits any non-waivable rights you may have under applicable law.

12. Manufacturer Warranties

Certain products may be covered by warranties provided directly by the manufacturer.

Where applicable, manufacturer warranties are subject to the manufacturer’s own terms, conditions, limitations, and warranty procedures.

Prime Hardware Pro does not guarantee that every product carries a manufacturer’s warranty.

Any warranty information displayed on the Website is provided for general informational purposes and may be subject to change.

Nothing in these Terms is intended to exclude or limit a warranty or consumer right that cannot legally be excluded or limited.

13. Safety and Proper Use of Products

Power tools and related hardware can be dangerous if used improperly.

You are responsible for reading and following all applicable manufacturer instructions, warnings, safety information, and operating procedures before using any product purchased through the Website.

Always use appropriate personal protective equipment and follow applicable safety requirements.

Prime Hardware Pro does not encourage or authorize the use of products in a manner contrary to manufacturer instructions or applicable law.

We are not responsible for injuries, property damage, or other harm resulting from improper use, misuse, modification, unauthorized repair, failure to follow manufacturer instructions, or use of a product for an unintended purpose, to the extent permitted by applicable law.

14. User Accounts

If you create an account on the Website, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to provide accurate information and to promptly update information that becomes inaccurate.

You should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent, abusive, or unlawful activity.

15. Reviews, Comments, and User Content

If the Website allows you to submit reviews, comments, photographs, questions, or other content (“User Content”), you are responsible for the content you submit.

You agree not to submit content that:

Is false, misleading, fraudulent, or deceptive.
Violates another person’s rights.
Contains unlawful, threatening, abusive, defamatory, or obscene material.
Contains malicious code or harmful software.
Infringes copyrights, trademarks, privacy rights, or other intellectual-property rights.
Is unrelated to the product or service being reviewed.
Contains personal information belonging to another person without authorization.

By submitting User Content, you grant Prime Hardware Pro a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content in connection with operating, marketing, and promoting our business and Website, subject to applicable law.

We reserve the right to remove User Content that we believe violates these Terms or is otherwise inappropriate.

16. Intellectual Property

The Website and its content, including text, graphics, logos, photographs, product descriptions, designs, layout, software, and other materials, are owned by or licensed to Prime Hardware Pro and are protected by applicable intellectual-property laws.

You may access and use the Website for personal or legitimate business purposes related to purchasing or evaluating our products.

You may not reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit our Website content without our prior written permission, except where permitted by applicable law.

17. Trademarks

Prime Hardware Pro and associated names, logos, branding, and other marks used on the Website may constitute trademarks or trade dress owned by Prime Hardware Pro or third parties.

Third-party product names, logos, and trademarks remain the property of their respective owners.

Nothing on the Website grants you a license or right to use any trademark without the applicable owner’s prior written permission.

18. Third-Party Services and Links

The Website may contain links to third-party websites, services, payment processors, shipping providers, manufacturers, or other resources.

These third parties operate independently of Prime Hardware Pro and may have their own terms, privacy policies, and practices.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to additional terms imposed by those providers.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

Prime Hardware Pro does not guarantee that:

The Website will always be available or uninterrupted.
The Website will be free from errors or defects.
Information on the Website will always be complete, accurate, or current.
The Website will be free from viruses or other harmful components.
Products will meet every customer’s particular requirements or expectations.

However, nothing in these Terms is intended to exclude or limit any warranty or legal right that cannot lawfully be excluded or limited.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Prime Hardware Pro and its owners, officers, employees, affiliates, service providers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Website or purchase or use of products, including loss of profits, revenue, business opportunities, data, or goodwill.

To the maximum extent permitted by applicable law, our total liability arising from or related to an order or your use of the Website will not exceed the amount you paid to Prime Hardware Pro for the specific product or service giving rise to the claim.

This limitation does not apply where liability cannot legally be limited or excluded under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Prime Hardware Pro and its owners, officers, employees, affiliates, agents, and service providers from claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

Your violation of these Terms.
Your unlawful use of the Website.
Your violation of another person’s rights.
Your misuse of products purchased through the Website.
Content you submit to the Website.

22. Force Majeure

Prime Hardware Pro will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, transportation disruptions, supply-chain interruptions, governmental actions, internet or infrastructure failures, or other events beyond our reasonable control.

23. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from or relating to these Terms or your use of the Website will be handled in accordance with applicable law and in a court of competent jurisdiction, subject to any rights or requirements that cannot legally be waived.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

25. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

26. Entire Agreement

These Terms, together with any policies or additional terms expressly incorporated by reference, constitute the agreement between you and Prime Hardware Pro regarding your use of the Website and purchases made through it.

If there is a conflict between these Terms and a specific policy governing a particular service or transaction, the specific policy may control to the extent of the conflict.

27. Changes to These Terms

We may revise these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the beginning of this page.

You should review these Terms periodically. Your continued use of the Website after revised Terms are posted means that you accept the updated Terms, to the extent permitted by applicable law.

28. Contact Us

If you have questions about these Terms and Conditions, your order, or our Website, please contact us: